Help Desk Authority Software

4.75/5 (334 Reviews)

Comprehensive trouble ticket tracking software for IT and/or customer support desks.

Business And Productivity Enterprise Tools Demo
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Key Features of Help Desk Authority formerly BridgeTrak

  • Comprehensive trouble ticket tracking software for IT and/or customer support desks.
  • User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc.
  • Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion.

Technical Specifications

Help Desk Authority formerly BridgeTrak Screenshot

Screenshot of Help Desk Authority: Customer Support Ticketing System