SysAid: IT Asset Management & Help Desk

Key Features

• SysAid>Help Desk Softwareis a dynamic and highly intuitive free software solution for small to medium-sized organizations.
• It provides extensive Help Desk, Asset Management, Monitoring, Reports&Analysis, Knowledge Base, Live Chat, Password Services, IT Benchmarking, and Calendar applications in a simple, attractive and easy-to-use package.
• A free mobile application allows you manage your help desk and assets from your iPhone, BlackBerry, Android, and Windows Phone 7.
• The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs.
• SysAid manages system vitals by automatically scanning, listing and monitoring your organization\\\'s network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS).
• End users submit help desk service requests via SysAid\\\'s intuitive End-User Portal, while the SysAid Help Desk enables you to predefine and apply automatic priority, escalation, re-routing and notification rules (email, SMS, service requests).
• Support your users anywhere around the world, via SysAid Remote Control.
• Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem Management), SLA/SLM, Task and Project, and Manager Dashboard modules are also available.
• SysAid also features an active online Community Forum, regular training programs, and is deployed in over 100,000 organizations in 140 countries around the world.
• SysAid software is completely free, without ads or trial periods, and takes just minutes to set up.
• SysAid Version 8.5 improves and enriches your day-to-day IT management experiences, whether in the office or on the go, and creates a comfort zone for your end users.
• SysAid 8.5 includes more mobile options, new functionalities, enhanced user interface, and more.

Technical Specifications

• **Publisher:** Sysaid.com
• **License:** Freeware
• **Operating System:** Windows 7, Windows 8, Windows 10, Windows 11
• **Last Updated:** October 15, 2025
• **Category:** Business / Help Desk