SiteHelpDesk: IT Support Ticket Management

Key Features of help desk software - sitehelpdesk

• SiteHelpDesk is a IT service management (ITSM) software designed for internal help desks.
• It provides a ticketing system that allows employees to report IT issues via a web portal or email.
• Support staff can then track, prioritize, and resolve these tickets efficiently.
• The software includes asset management features, linking tickets to specific hardware or software assets.
• This helps identify recurring problems with specific equipment.
• It also supports Service Level Agreements (SLAs), alerting managers if a ticket remains unresolved for too long.
• SiteHelpDesk is a web-based application that runs on a Windows Server (IIS).
• It is a cost-effective solution for small to medium businesses needing to formalize their IT support workflow.

Technical Specifications

• Publisher: Sitehelpdesk.com
• License: Commercial
• Operating System: Windows 7, Windows 8, Windows 10, Windows 11
• Category: Business And Productivity / Enterprise Tools