Customer Call Tracking Database Software
4.93/5 (481 Reviews)
This software offers a solution for users who want to create and manage customer calls.
Development And IT
Databases
Shareware
FREE DOWNLOAD (v7.0)
File Size: 2809KB | Safe & Verified
Key Features of Customer Call Tracking Database Software
- Customer Call Tracking is a database management software designed for customer service departments and help desks.
- It provides a centralized system for logging and tracking incoming and outgoing customer calls.
- Support agents can record caller details, the nature of the inquiry, the resolution provided, and the duration of the call.
- The software allows for categorizing calls by issue type or product, enabling managers to generate reports on common problems and staff performance.
- It helps businesses improve their customer service quality by maintaining a history of interactions for each client, ensuring that follow-up tasks are not missed and that customer issues are resolved efficiently.
- It replaces manual call logs with a searchable, digital knowledge base of customer interactions.
Technical Specifications
- Publisher: Sobolsoft.com
- License: Shareware
- Operating System: Windows 7, Windows 8, Windows 10, Windows 11
- Category: Development And IT / Databases
Customer Call Tracking Database Software Screenshot
