Help Desk Authority: Customer Support Ticketing System

Comprehensive trouble ticket tracking software for IT and/or customer support desks.

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Business Help Desk Demo

Key Features

  • Comprehensive trouble ticket tracking software for IT and/or customer support desks.
  • User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc.
  • Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion.

Technical Specifications

  • **Publisher:** Helpdesksoftware.com
  • **License:** Demo
  • **Operating System:** Windows 7, Windows 8, Windows 10, Windows 11
  • **Last Updated:** October 15, 2025
  • **Category:** Business / Help Desk

User Rating

Based on 334 reviews.