Ticket Operator Description

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Ticket Operator software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.The main characteristic of Ticket Operator are:- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.- Staff Permissions: you can assign your staff members to separate departments;- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).For Ticket Operator Administrators:- Runs on Apache/IIS - no proprietary web servers;- Easy-to-use menus for managing reps, departments, categories, priorities andstatuses;- Runs on with mySQL database;- Built-in reports for keeping track of problems, users and support reps;- Configurable email messages;- Easy customizable pages to fit your organizations needs.



Publisher: | Download

Category: Business > Help Desk

Size: 0.221MB

OS: Win 95/98/NT/2000

Downloads: 19902

License: Commercial

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