SysAid>Help Desk Softwareis a dynamic and highly intuitive free software solution for small to medium-sized organizations. It provides extensive Help Desk, Asset Management, Monitoring, Reports&Analysis, Knowledge Base, Live Chat, Password Services, IT Benchmarking, and Calendar applications in a simple, attractive and easy-to-use package. A free mobile application allows you manage your help desk and assets from your iPhone, BlackBerry, Android, and Windows Phone 7. The software comes with standardized templates to help you get started right away and fully customizable options to meet your day-to-day IT needs. SysAid manages system vitals by automatically scanning, listing and monitoring your organization\\\'s network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS). End users submit help desk service requests via SysAid\\\'s intuitive End-User Portal, while the SysAid Help Desk enables you to predefine and apply automatic priority, escalation, re-routing and notification rules (email, SMS, service requests). Support your users anywhere around the world, via SysAid Remote Control. Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem Management), SLA/SLM, Task and Project, and Manager Dashboard modules are also available. SysAid also features an active online Community Forum, regular training programs, and is deployed in over 100,000 organizations in 140 countries around the world. SysAid software is completely free, without ads or trial periods, and takes just minutes to set up. SysAid Version 8.5 improves and enriches your day-to-day IT management experiences, whether in the office or on the go, and creates a comfort zone for your end users. SysAid 8.5 includes more mobile options, new functionalities, enhanced user interface, and more.
High-speed HelpDesk/Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, Knowledge Management.
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