Customer Call Tracking: Support Database

Key Features

• Customer Call Tracking is a database management software designed for customer service departments and help desks.
• It provides a centralized system for logging and tracking incoming and outgoing customer calls.
• Support agents can record caller details, the nature of the inquiry, the resolution provided, and the duration of the call.
• The software allows for categorizing calls by issue type or product, enabling managers to generate reports on common problems and staff performance.
• It helps businesses improve their customer service quality by maintaining a history of interactions for each client, ensuring that follow-up tasks are not missed and that customer issues are resolved efficiently.
• It replaces manual call logs with a searchable, digital knowledge base of customer interactions.

Technical Specifications

• Publisher: Sobolsoft.com
• License: Shareware
• Operating System: Windows 7, Windows 8, Windows 10, Windows 11
• Category: Development And IT / Databases